Your Questions, Answered
-
Ordering is as simple as sending me a text or email.
Once I receive your request, I will confirm details with you and send you an invoice.
***In order to secure your pick-up/ delivery date 50% of the invoice price will need to be paid. This is non-refundable. ***
The remaining invoice balance must be paid 7 days prior to your pick-up/ delivery date. Thank you for your understanding!
-
I prefer having 4-6 weeks’ notice for custom cakes but can accommodate less notice if I have availability. If you need a last- minute order please check out my signature options!
You can hold a future spot at any time with a $50 deposit.
-
Please call or text me as soon as possible to allow me to accommodate your request as best as possible!
Deposits are non-refundable because supplies and preparation time are reserved for your order.
-
Please note that Cakes by Janaye is unable to accommodate for allergy specific orders. That being said, all baked goods are prepared in a home kitchen that may handle common allergens, including but not limited to: wheat, eggs, milk, soy, peanuts, and tree nuts.
Thanks for your understanding and supporting Cakes by Janaye
-
Once a cake has been picked up or delivered, Cakes by Janaye is not responsible for damage caused during transportation, handling, or storage.
I will send you a Cake Care Guide when your order is confirmed!
***Refunds will not be issued once a cake has been picked up/ delivered.
-
Every cake is handcrafted, and while I do my best to match your inspiration photos, exact replicas cannot be guaranteed. So please note that small variations in color, decoration, and design may occur.
-
Cakes by Janaye is registered with the Arizona Department of Health Services Cottage Food Program.
This product was produced in a home kitchen that may come in contact with common food allergens and pet allergens and is not subject to public health inspection.
Registration Number: CF-118939
To read more or learn more about the program see the link below:
www.azdhs.gov/CottageFood